Your Data Protection at winrm20
winrm20 takes the privacy of every user seriously. This Privacy Policy explains in detail how we collect, store, use and protect your personal information when you use our platform. Please read this document carefully before registering an account.
Our Commitment
Why Your Data Is Safe With Us
winrm20 built this platform with a comprehensive data security approach — not just to comply with regulations, but because it is our responsibility to every user.
SSL Data Encryption
All your personal information and financial transactions are transmitted through 256-bit SSL encryption, ensuring no third party can access that data while it is in transit.
Strict Access Controls
Only authorised staff may access user account data. Every access is logged and audited regularly to prevent any misuse of information.
Secure Data Storage
User data is stored on servers protected by multiple layers of firewalls. Regular backups are performed to ensure the continuity and security of your records.
No Data Sales
winrm20 does not sell, rent or disclose your personal information to any third party for marketing purposes without your explicit consent.
Full Transparency
This Privacy Policy is written in clear, easy-to-understand language. We tell you exactly what data we collect, why we collect it, and how long it is kept.
Licensing Compliance
As a platform operating under international licensing, winrm20 complies with the data protection requirements set by the relevant regulatory bodies.
1. Personal Information We Collect
When you register or use the winrm20 platform, we collect several categories of personal information to enable us to provide you with a safe, legitimate and effective service. Collecting this information is part of our responsibility as a licensed gambling platform operator.
Account Registration Information
During the process of opening a new account, we will collect the following information:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth — to verify that the user is 21 years of age or older
- An active, reachable email address
- A registered Malaysian mobile phone number
- Username and password chosen by you
Identity Verification Information
In line with international licensing requirements and Know Your Customer (KYC) procedures, winrm20 may ask you to submit supporting documents to verify your identity. This includes a copy of your identity card or passport, and in certain cases, proof of your current address.
The identity verification process is a protective measure for your account and is not solely for audit purposes. It helps prevent fake accounts and fraudulent activity on the platform.
Financial and Transaction Information
To process deposits and withdrawals, we record transaction-related information such as:
- Payment method used — Touch 'n Go eWallet, DuitNow, FPX, Boost or cryptocurrency
- Transaction amount and the date and time of processing
- Transaction reference number for verification and support purposes
Usage and Technical Data
Our system automatically collects technical data such as IP address, web browser type, device model, operating system, as well as the pages visited and the duration your session is active on the platform. This data is used solely to improve platform performance and detect security threats.
2. Purpose of Using Personal Information
winrm20 uses the information collected only for legitimate and necessary purposes. We do not use your data for any purpose unrelated to the operation of the platform.
- Account management: Creating, verifying and securely managing your user account
- Transaction processing: Carrying out deposits, withdrawals and all financial activities in your account
- Legal compliance: Meeting licensing requirements, anti-money laundering obligations and KYC procedures
- Service communications: Sending notifications related to your account, transactions, policy updates and security information
- Customer support: Assisting our 24/7 support team in resolving your enquiries and complaints
- Platform improvement: Analysing general usage patterns to improve the overall user experience
- Fraud prevention: Detecting and blocking suspicious activity, duplicate accounts or bonus abuse
winrm20 does not use your personal data to make automated decisions that affect your rights without involving human review where necessary.
3. Information Sharing
winrm20 does not share users' personal information with outside parties except in the circumstances specifically stated in this policy. Any data sharing that occurs is on the basis of a legitimate service need or a legal obligation.
Authorised Service Providers
We work with authorised service providers that assist in platform operations, including payment processors, technical infrastructure providers and identity verification services. All such third parties are bound by strict confidentiality agreements and may only use shared data for the specified purpose.
Legal and Licensing Obligations
In certain situations, winrm20 may be required to disclose user information to authorities or regulatory bodies based on legal requirements or a valid court order. Such disclosure does not require prior user consent.
Age and Identity Verification ⚠️
To comply with age verification requirements — specifically to ensure all users are 21 years of age or older — winrm20 may use specialised third-party identity verification services. Data shared for this purpose is limited to only the information required.
4. Cookies and Tracking Technology
The winrm20 platform uses cookies and similar technologies to improve the browsing experience, maintain user sessions and collect analytical data that assists in website improvement.
Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login, session verification and security. These cookies cannot be disabled.
- Preference Cookies: Save your display preferences, language and personal settings so you do not have to re-enter them each time.
- Analytical Cookies: Collect information about usage patterns in aggregate and anonymous form to help us understand platform performance.
You can manage cookie settings through your web browser options at any time. However, disabling essential cookies may affect core platform functions.
5. Data Retention Period
winrm20 retains your personal information for as long as your account is active and for the period required after account closure to fulfil legal obligations, resolve disputes and enforce our agreements.
Generally, transaction records and identity verification data are kept for the minimum period required by the international licensing requirements we comply with. Technical data such as access logs is typically deleted within a shorter period once it is no longer needed for security purposes.
When data is no longer needed for the original purpose for which it was collected and there is no legal obligation to retain it, winrm20 will delete or destroy that data in a secure and irreversible manner.
6. Data Security Measures
winrm20 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or disclosure.
- Data encryption during transmission using TLS/SSL protocols
- Role-based access controls — each staff member may only access data required for their duties
- Regular security audits and system penetration testing
- Data security awareness training for all relevant staff
- Clear incident response procedures in the event of a data breach
While we take all reasonable precautions, no system is entirely free of risk. You are also responsible for keeping your own password and account information secure.
7. Disclosure to Third Parties
winrm20 will not sell or rent your personal data to any third party for marketing purposes. However, in the course of operating the platform, there are limited situations where information must be shared:
- Payment service providers to process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost and crypto platforms
- Third-party game software providers that support platform operations, subject to confidentiality agreements
- Regulatory bodies and lawful authorities when required by law or licensing regulations
- Professional advisers such as lawyers or auditors in the context of legitimate business operations
8. Changes to This Privacy Policy
winrm20 reserves the right to update or modify this Privacy Policy at any time to reflect changes in business operations, legal requirements or industry best practices. Any material changes will be communicated to users via email or in-platform notifications.
The effective date shown at the top of this document indicates the latest version of the Privacy Policy currently in use. Continued use of the winrm20 platform after any changes are announced is considered your acceptance of that latest version.
We encourage users to revisit this page from time to time to ensure you are always aware of how we manage your personal information.
9. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how winrm20 manages your personal information, please contact our team through any of the following channels:
- Email: [email protected]
- Live Chat 24/7 via the winrm20 platform — available in Bahasa Melayu and English
Our customer service team operates around the clock and will endeavour to respond to every privacy-related enquiry within a reasonable timeframe.
Your Rights
User Rights Relating to Personal Data
winrm20 respects your right as a user to control your own personal information. The following are the rights available to you.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time through our support channels.
Right of Rectification
If any information we hold is inaccurate or out of date, you have the right to request that we correct it.
Right of Erasure
You may request that we delete your personal information, subject to our legal obligations and licensing operational requirements.
Right to Object
You have the right to object to the use of your data for certain purposes, including direct marketing purposes where applicable.
Right to Data Portability
In certain circumstances, you have the right to receive a copy of your data in a machine-readable format for transfer to another provider.
Right to Restrict Processing
You may request that we restrict the processing of your data in certain situations while awaiting the resolution of a dispute or review.
To exercise any of the above rights, contact our team via live chat 24/7 or email at [email protected].
Play with Full Confidence at winrm20
Your privacy and data security are our priority. Register an account and enjoy a secure gaming experience with a range of games, welcome bonuses and round-the-clock customer support.